Whatsapp BA
Apple BC
Viber
Telegram
Line
Slack
CiscoSpark
KIK
Relevant for beauty salons, online stores, car repair shops, taxi services, medical clinics, fitness centers
Required for support sectors of any Business, as well as companies in the FMCG sector
It is actively used in retail, service and delivery services, cafes, restaurants, transport and government services
Consultant assistance in choosing a product or service, assistance to tourists, provision of legal and insurance support
NovaBot software solution allows not only to use messengers for customer interaction with the company, but also makes their use more convenient for business.
Supports online chat and all popular messengers (WhatsApp, Telegram, Viber, Facebook, Skype, WeChat, etc.)
Supports both NLP chat bot and simple visual menus.
The omnichannel, as opposed to multichannel, allows you to work with all messengers simultaneously from a single user interface.
All customer chats, no matter what messenger they come from, fall into a single window and any operator can handle it.
Together with the chat, the operator's workplace displays the type of messenger (Viber, WhatsApp, Telegram, etc.) and a unique customer ID.
The agents’ workplace does not need to install additional plug-ins, the handling of the messages for all channels are taking place in a standard agent desktop chat widget.
If your contact center solution support chat recording, the conversations from NovaBot would be recorded as well as other chats.
In an on-premises environment, resources are deployed in-house and within your IT infrastructure.
This allows for 100% confidentiality of customer data.
Takes less time, no need to wait on line, asynchronous communication mode
Ability to transfer multimedia: pictures, video, location
Cheaper than a call, especially when roaming
Ability to continue correspondence after a while: the company-client connection does not break after communication is completed
No need to remember information, it is stored in correspondence
Confidentially, others do not hear you
One operator can serve 7 times more customers by chatting than with a call
Peak loading of operators is reduced
Chat does not require instant response (a delay of several minutes is allowed)
The context remains in the correspondence: you can simply continue where you left off after a long time
Significantly reduces the cost of customer service compared to traditional call centers
Automation of business processes
